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How to remind your clients to purchase and redeem loyalty points in MentalokAI

Jeff Lee
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0
How to remind your clients to purchase and redeem loyalty points in MentalokAI

This tutorial explains how to remind your existing clients in your membership pool to use and shop with their remaining loyalty points using MentalokAI.

MentalokAI enables businesses to broadcast messages to all clients, encouraging them to redeem their loyalty points and return to shop.

Step 1: Check Remaining Loyalty Points

Navigate to the Loyalty Points section to view and inquire about the remaining points for all your clients.

Step 2: Configure Loyalty Reminder

Go to the Loyalty Reminder section to set up your scheduled loyalty reminders. The system will automatically broadcast messages to all clients, prompting them to return and shop again.

  • Choose to send broadcast messages weekly or monthly.
  • Select the specific day of the week for the broadcast.

Step 3: Set Channel Priority

Configure the priority of messaging channels in the Channel Order settings. MentalokAI supports multiple channels, and the system will attempt to send messages in the following order:

  1. Instagram (if the client has an Instagram account, the message is sent only via Instagram)
  2. Telegram (if Instagram fails)
  3. WhatsApp (if Telegram fails)
  4. Email (if WhatsApp fails)

Step 4: Manage Message Templates

In the Manage Templates section on the right-hand side, you can customize your message templates.

  • Use {{point}} as a placeholder to dynamically insert the client’s remaining loyalty points in the message.
  • For WhatsApp templates, manage them directly in the Meta WhatsApp Manager. For detailed guidelines, refer to this guide.

Why Use MentalokAI for Loyalty Point Reminders

Using MentalokAI to send loyalty point reminders is a powerful strategy to re-engage your existing clients and drive repeat business. Here’s why this feature is essential and how it can boost your business income:

  • Increased Customer Retention: Regular reminders encourage clients to return and redeem their loyalty points, fostering stronger customer loyalty and reducing churn.
  • Personalized Engagement: By using dynamic placeholders like {{point}}, you can send personalized messages that resonate with clients, making them feel valued and more likely to shop.
  • Multi-Channel Reach: MentalokAI’s support for multiple channels (Instagram, Telegram, WhatsApp, and email) ensures your message reaches clients through their preferred platform, maximizing engagement.
  • Revenue Growth: Reminding clients to use their points often leads to additional purchases, as they return to redeem points and may spend beyond their point balance, directly boosting your sales.
  • Automated Efficiency: Scheduling weekly or monthly reminders automates the process, saving time and ensuring consistent communication without manual effort.

By leveraging MentalokAI’s loyalty reminder feature, you can transform dormant points into active revenue streams, enhance customer relationships, and significantly increase your business’s profitability.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

Grow Your Business: Add a New Phone Number in WhatsApp Business Manager

Jeff Lee
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0
Grow Your Business: Add a New Phone Number in WhatsApp Business Manager

Adding a phone number to your Facebook Business page is a simple yet crucial step in enhancing customer engagement. It allows potential customers to contact you directly, increasing the chances of converting leads into sales. Follow these straightforward steps to add your business phone number using business.facebook.com.

Prerequisites

  • You must have a Facebook Business page already set up. If you do not have one, you will need to create a business page before proceeding.

Steps to Add a Phone Number

  1. Log in to your Facebook account and navigate to your Business page. You should see following page after login.
  1. Click on the “Phone numbers” tab located in the left side menu.
  2. Select “Page Info” from the left-hand menu.
  3. Click on “Add Phone Number” and add new phone number.
  4. Then you can use your phone number in WhatsApp hook for auto reply in MentalokAI.

Conclusion

By following these steps, you’ve successfully added your business phone number to your Facebook Business page. This small but significant action can greatly improve your customer service and overall business presence on social media.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

Tutorial: Get a Permanent WhatsApp Webhook Access Token

Jeff Lee
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0
Tutorial: Get a Permanent WhatsApp Webhook Access Token

Many people mistakenly think the WhatsApp Webhook access token can be obtained from developers.facebook.com under API Setup. However, the token from the “Generate access token” button expires quickly. This tutorial guides you through obtaining a permanent access token for use in MentalokAI’s WhatsApp settings.

Step-by-Step Guide

  1. Access Business Manager
    Navigate to business.facebook.com.
  1. Go to System Users
    On the left-hand menu, click Users, then select System Users.
  1. Create a System User
    Click Add to create a new system user. Assign Admin permissions to this user.
  1. Assign Assets
    Click Assign Assets. Select the appropriate applications and permissions for the system user.
  1. Generate Access Token:Click Generate New Token. Choose your app, then copy the generated token.
  1. Paste Token in MentalokAI:Log in to MentalokAI. Navigate to Service Channel > WhatsApp. Paste the access token into the Access Token input field.

Additional Resources

Setting up your WhatsApp Webhook may require additional configuration. Check these helpful guides:

When Do You Need a WhatsApp Access Token and Webhook?

A WhatsApp access token and webhook are essential when integrating WhatsApp Business API with your service, such as MentalokAI, to enable automated messaging, customer support, or notifications. Here’s when you need them:

  • Access Token: Required to authenticate your application with the WhatsApp Business API. It allows your service to send and receive messages securely on behalf of your WhatsApp Business Account. A permanent access token ensures uninterrupted service without the need for frequent token renewals.
  • Webhook: Necessary to receive real-time updates from WhatsApp, such as incoming messages, delivery receipts, or status changes. By setting up a webhook, your service can process these events and respond accordingly, enabling features like chatbots or automated replies.

For example, in MentalokAI, the access token is used to connect your WhatsApp Business Account to the platform, while the webhook allows MentalokAI to receive and handle customer messages instantly, and allow MentalokAI broadcasting promotion message to all your customers. Proper configuration of both is critical for seamless communication.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

How to Set Up a WhatsApp Webhook with MentalokAI

Jeff Lee
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0

Setting up a WhatsApp webhook can be daunting, especially for those new to web development. The process typically requires creating a server endpoint, managing verification requests, and processing incoming data, all of which demand expertise in web development and API integration. Thankfully, platforms like Mentalok AI (ai.mentalok.io) streamline this process with a user-friendly interface and robust technical infrastructure. By linking your WhatsApp Business phone number to Mentalok AI, you receive a webhook URL and verify token to configure your WhatsApp Business API in the Meta for Developers portal effortlessly. This step-by-step guide simplifies setting up your WhatsApp webhook with Mentalok AI, enabling seamless real-time notifications and enhanced customer interactions.

Prerequisites

Step-by-Step Guide

Step 1: Sign Up on MentalokAI (https://ai.mentalok.io)

Begin by creating an account on https://ai.mentalok.io/register if you don’t already have one. Visit their website and follow the registration process to set up your profile.

Step 2: Add Your WhatsApp Business Phone Number

Once logged in, navigate to the section of the ai.mentalok.io platform where you can add your phone number, which is “Client Channel“, the “WhatsApp“.

If you don’t know how to get access token, click “How to retrieve access token when setting WhatsApp API“.
If you don’t know how to register your company mobile number as WhatsApp number, click “How to add a new phone number in WhatsApp Manager in Meta“.

Enter your WhatsApp business phone number and complete any required verification steps. Upon successful addition, ai.mentalok.io will provide you with a unique webhook URL and a verify token.

Copy the webhook and verify token.

Step 3: Configure the Webhook in Meta for Developers

Configure your webhook in the Meta for Developers portal to connect it with ai.mentalok.io.

  1. Log in to your Meta for Developers account.
  2. Select the app associated with your WhatsApp Business API.
  1. Navigate to the WhatsApp app.
  2. In the left side menu, click WhatsApp and then Configuration.
  1. Enter the webhook URL provided by ai.mentalok.io in the “Callback URL” field.
  2. Enter the verify token provided by ai.mentalok.io in the “Verify token” field.
  1. Click “Verify and save” to confirm the configuration.

Image suggestion: Screenshot of the Meta for Developers webhook configuration page with the URL and token fields filled in.

Step 4: Subscribe to Events

After configuring the webhook, subscribe to the events you want to receive notifications for, such as incoming messages.

  1. In the webhook settings, scroll down and select the “messages” field to subscribe to message events.
  2. Save your changes to activate the subscription.

Troubleshooting

If your webhook isn’t triggering, consider the following steps:

  • Verify that your app in Meta for Developers is set to “Live” mode.
  • Ensure the webhook URL and verify token match those provided by ai.mentalok.io.
  • Confirm that you have subscribed to the correct events, such as “messages”.
  • Contact MentalokAI support here.

Note: If issues persist, ensure your WhatsApp Business Account is properly linked to your app in Meta for Developers. You may need to contact ai.mentalok.io support for platform-specific assistance.

Comparison of Setup Methods

MethodComplexityTechnical RequirementsSetup Time
Traditional Server Setup (e.g., AWS Lambda)HighServer deployment, coding, API knowledgeHours to days
Using ai.mentalok.ioLow to MediumBasic account setup, minimal codingMinutes to hours

Conclusion

Setting up a WhatsApp webhook can be technically challenging, but ai.mentalok.io significantly reduces this complexity by providing a webhook URL and verify token after adding your phone number. This allows you to focus on creating engaging customer interactions rather than managing server infrastructure. By following the steps outlined, you can efficiently integrate WhatsApp webhooks into your application, leveraging ai.mentalok.io’s tools to automate and enhance your communication workflows.

Further Reading

Useful Link

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