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Can WhatsApp Business Be Used by Multiple Users? A Guide for Small Business Owners

Jeff Lee
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0
Can WhatsApp Business Be Used by Multiple Users? A Guide for Small Business Owners

In today’s fast-paced digital world, effective communication with clients is essential for small businesses to thrive. With over 2 billion monthly active users, WhatsApp has become a powerful tool for businesses to connect with their customers directly (WhatsApp Business Multiple Users). For small business owners, WhatsApp Business offers a convenient way to engage with clients, provide support, and send promotions. However, as businesses grow, managing client communications can become complex. A common question arises: “Can WhatsApp Business be used by multiple users?” The answer is yes, but there are important considerations, especially for small businesses looking to scale their operations.

This article explores how WhatsApp Business can be used by multiple users, discusses its limitations, and introduces MentalokAI as a practical solution for small business owners who struggle with sending promotions to old clients. By the end, you’ll have a clear understanding of how to leverage these tools to enhance your business communication strategy.

Understanding WhatsApp Business for Multiple Users

WhatsApp Business is a free app designed for small businesses to communicate with customers. It offers features like quick replies, greeting messages, and business profiles. A key functionality is linking the account to up to five devices (one phone and four others), allowing small teams to respond to inquiries simultaneously (DelightChat Guide). This is ideal for businesses with a few staff members handling customer service.

However, there are limitations. Not all features, such as sharing live locations or managing broadcast lists, are supported on linked devices (ClientWindow Blog). Additionally, five devices may not suffice for businesses with larger teams or high message volumes. For small business owners, this setup works initially but can become restrictive as client interactions grow.

FeatureWhatsApp Business AppLimitations
Multi-Device SupportUp to 5 devices (1 phone + 4 others)Limited to 5 simultaneous logins
Broadcast ListsAvailableNot manageable on linked devices
Quick RepliesAvailableFully supported
Live Location SharingAvailableNot supported on linked devices

Advanced Solutions for Multiple Users on WhatsApp Business

For businesses needing more than five users or advanced features, the WhatsApp Business API is a robust solution. It allows integration with third-party platforms, enabling multiple team members to manage communications through a centralized interface (Trengo Blog). These platforms offer tools like conversation assignment, automated responses, and analytics, which are invaluable for growing businesses.

Popular platforms include Respond.io, Sleekflow, and Userlike, which enhance team collaboration and customer support efficiency (Respond.io Guide). For example, Respond.io allows tagging conversations as “Urgent” or “Follow-Up” for prioritization, while Sleekflow automates contact segmentation (Sleekflow Blog). These solutions are particularly useful for businesses with high chat volumes but may require technical setup.

For small business owners, the focus is often on simplicity and cost-effectiveness. This is where MentalokAI comes in, offering a user-friendly alternative that complements WhatsApp Business.

Introducing MentalokAI: Streamlining Client Communication

MentalokAI is an all-in-one platform designed to help businesses manage clients across messaging channels, including WhatsApp (MentalokAI Website). It’s particularly suited for small business owners looking to streamline communication without complex setups. Key features include:

  • Client List Management: Upload and organize client contacts for easy access.
  • Message Broadcasting: Send promotions or updates to your entire client list with minimal effort.
  • Message Scheduling: Plan communications for optimal times to maximize engagement.
  • Automated Responses: Set up auto-replies for common inquiries, saving time.
  • Interaction Tracking: Monitor message delivery and responses for campaign insights.
  • Loyalty Programs: Create membership accounts with loyalty points and rewards to foster customer retention.

MentalokAI’s integration with WhatsApp Business API allows seamless communication, making it a powerful tool for small businesses (MentalokAI WhatsApp Token Guide).

How MentalokAI Solves the Problem of Sending Promotions

Reaching old clients with promotions is a common challenge for small business owners. Manual messaging or email campaigns can be time-consuming and less effective. MentalokAI simplifies this process with a streamlined workflow:

  1. Upload Client List: Import contacts from your phone, email, or other sources into MentalokAI.
  2. Craft Your Message: Create an engaging promotional message tailored to your audience.
  3. Schedule the Broadcast: Select the best time for sending, such as Friday evenings when clients are more likely to check messages.
  4. Track Results: Monitor delivery and response rates to evaluate campaign success.

For instance, a small boutique owner could use MentalokAI to upload a list of past customers, create a message about an upcoming sale, schedule it for a peak engagement time, and track how many clients respond. This approach saves time and ensures promotions reach the right audience effectively.

TaskManual ProcessMentalokAI Process
Client List ManagementManual entry in spreadsheetsAutomated import and organization
Sending PromotionsIndividual messages or emailsBulk broadcasting with scheduling
Tracking EngagementManual follow-upReal-time delivery and response tracking

Benefits of Using MentalokAI for Small Businesses

MentalokAI offers several advantages for small business owners:

  • Time Efficiency: Automating communication tasks frees up time for other business priorities.
  • Targeted Messaging: Send personalized promotions to specific client segments for higher impact.
  • Enhanced Engagement: Loyalty programs and rewards encourage repeat business.
  • Scalability: Handle growing client lists and message volumes without added complexity.

By integrating MentalokAI with WhatsApp Business, small businesses can maintain strong customer relationships with minimal effort, driving sales and loyalty.

Getting Started with MentalokAI

Starting with MentalokAI is straightforward, even for those with limited technical expertise:

  1. Sign Up: Create an account on the MentalokAI Website.
  2. Set Up Profile: Add your business name, logo, and contact details.
  3. Integrate WhatsApp: Follow MentalokAI’s guides to connect your WhatsApp Business account, such as setting up a permanent token (MentalokAI WhatsApp Token Guide).
  4. Import Clients: Upload your client list to the platform.
  5. Begin Messaging: Use broadcasting, scheduling, and automation features to communicate.

MentalokAI provides support resources to ensure a smooth setup, making it accessible for small business owners.

Conclusion

WhatsApp Business can be used by multiple users through its linked devices feature, supporting up to five simultaneous logins. However, for businesses with larger teams or complex needs, the WhatsApp Business API, integrated via third-party platforms, offers greater flexibility. MentalokAI stands out as a user-friendly solution for small business owners, enabling efficient client list management, promotion broadcasting, and automated communication.

By leveraging MentalokAI alongside WhatsApp Business, small businesses can overcome the challenge of re-engaging old clients, saving time and boosting revenue. If you’re looking to streamline your communication strategy, explore MentalokAI to see how it can transform your customer engagement efforts.

How a Chatbot for Gym Owners Can Revive Client Engagement

Jeff Lee
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0

Running a small gym is no small feat. Between managing memberships, scheduling classes, and keeping equipment in top shape, staying connected with past clients often falls to the wayside. Yet, those former members could be your ticket to boosting revenue and building a loyal community. The problem? Reaching out to old clients manually is time-consuming and disorganized, leaving many gym owners stuck. Imagine if you could effortlessly reconnect with them, share promotions, and reignite their interest in your gym. A chatbot for gym businesses, like MentalokAI, can make this a reality by streamlining client management and communication. In this article, we’ll explore why reconnecting with past clients is a struggle for small gym owners and how a chatbot can solve this issue with practical, friendly strategies. Let’s dive in and discover how to bring those clients back to your gym!

Why Reconnecting with Old Clients Is a Challenge

Small gym owners wear many hats. You’re not just a fitness expert; you’re a marketer, administrator, and customer service rep rolled into one. With so much on your plate, reaching out to past clients often feels like an overwhelming task.

One major hurdle is organization. Client contact details might be scattered across spreadsheets, sticky notes, or outdated software. Without a centralized system, tracking who’s still active, who’s lapsed, or who might be interested in returning is nearly impossible.

Time is another barrier. Crafting personalized emails or making phone calls to dozens of former members takes hours—hours you don’t have when you’re running classes or managing daily operations. As a result, many gym owners let these valuable connections slip away.

Lastly, there’s the fear of coming across as pushy. Nobody wants to send a generic, salesy message that risks alienating former clients. You need a way to reconnect that feels genuine and tailored to their needs.

How a Chatbot for Gym Owners Simplifies Client Management

A chatbot designed for gym businesses can transform how you manage and communicate with clients. Tools like MentalokAI act as a virtual assistant, helping you store client information and send targeted promotions with ease. Here’s how it works.

Centralized Client Database

Instead of juggling multiple lists or digging through old emails, a chatbot like MentalokAI stores all your client data in one place. You can easily access names, contact details, membership history, and preferences. This organization makes it simple to identify past clients who haven’t visited in a while.

For example, imagine you want to reach out to clients who stopped coming after the New Year’s resolution rush. With MentalokAI, you can filter your database to find these members and create a tailored campaign to bring them back.

Automated, Personalized Outreach

Time constraints are no longer an issue with a chatbot’s automation features. MentalokAI allows you to schedule and send promotional messages to your client list without manual effort. Whether it’s a text, email, or social media message, the chatbot can broadcast your offer to multiple clients at once.

Personalization is key to avoiding that “spammy” vibe. A good chatbot lets you customize messages with details like the client’s name or past class preferences. For instance, you could send a message like, “Hey Sarah, we miss you at our yoga classes! Join us for a free session this week to get back in the groove.”

Engaging Two-Way Communication

Unlike one-way emails, chatbots enable interactive conversations. MentalokAI can answer client questions, book appointments, or even process payments directly through the chat interface. This creates a seamless experience for clients responding to your promotions.

Picture a former client receiving your promotion and replying, “What classes are available?” The chatbot can instantly share your schedule, recommend a class, and secure their spot—all without you lifting a finger.

Practical Strategies to Reconnect Using a Chatbot

Now that you understand how a chatbot can help, let’s explore some actionable strategies to reengage past clients. These tips are designed to work with tools like MentalokAI and align with the needs of small gym owners.

Segment Your Client List

Not all past clients are the same. Some may have left due to scheduling conflicts, while others might have moved away. Use your chatbot’s database to segment clients based on factors like:

  • Last visit date (e.g., inactive for 3 months, 6 months, etc.)
  • Favorite classes or services (e.g., spin, personal training)
  • Reason for leaving (if known, such as relocation or budget)

By grouping clients, you can tailor promotions to their specific interests. For example, offer a discount on personal training to clients who loved one-on-one sessions.

Craft Compelling Promotions

Your promotions should feel exciting and valuable. Here are a few ideas to spark interest:

  • Free Trial Week: Invite past clients to try new classes or equipment for free.
  • Bring-a-Friend Deal: Encourage clients to return with a buddy, offering a discount for both.
  • Loyalty Discount: Reward former members with a special rate for rejoining.

Use MentalokAI to send these offers at the right time, like during slower months or before a big fitness season (think January or summer).

Leverage Seasonal Trends

The fitness industry sees seasonal peaks, such as New Year’s resolutions or pre-summer fitness goals. Capitalize on these trends by timing your outreach strategically. For instance, in December, you could send a message like, “Get a head start on your 2026 goals with our New Year’s membership special!”

Data shows that 72% of customers search for local businesses online, making timely promotions critical for gyms. A chatbot can schedule these campaigns in advance, ensuring you never miss a key moment.[](https://wod.guru/blog/seo-for-gyms/)

Track and Follow Up

A chatbot doesn’t just send messages—it tracks responses and engagement. MentalokAI can show you who opened your messages, clicked links, or booked a class. Use this data to follow up with clients who showed interest but didn’t commit.

For example, if a client clicks on your free trial offer but doesn’t sign up, the chatbot can send a gentle nudge: “Still thinking about that free trial, John? Let’s find a class time that works for you!”

Real-World Example: A Gym’s Success Story

Let’s look at a hypothetical scenario to see a chatbot in action. Meet Lisa, a small gym owner in Dallas. Her gym, FitVibe Studio, had a loyal client base, but she noticed many members stopped coming after a busy summer. Lisa wanted to reconnect but didn’t have time to sort through her messy client list or send individual emails.

She started using MentalokAI to organize her client data. Within an hour, she had a clean database with all her past clients’ details. Lisa segmented her list to target clients inactive for 3-6 months and created a “Welcome Back” campaign offering a free class and a 20% discount on memberships.

Using MentalokAI, she sent personalized messages to 50 clients. The chatbot handled replies, answered questions about class schedules, and booked 15 clients for free classes. Within two weeks, 10 of those clients rejoined, boosting Lisa’s revenue by $1,500. The best part? The entire process took less than a day of her time.

Tips for Maximizing Your Chatbot’s Impact

To get the most out of a chatbot like MentalokAI, keep these best practices in mind:

  • Keep Messages Short and Friendly: Avoid long, formal messages. Use a conversational tone to make clients feel welcome.
  • Test Your Campaigns: Start with a small group of clients to see what types of offers resonate before sending to your entire list.
  • Update Your Database Regularly: Add new clients and remove outdated contacts to keep your list accurate.
  • Integrate with Social Media: Many chatbots can connect with platforms like Instagram or Facebook, letting you reach clients where they’re already active.

By following these tips, you’ll create a seamless, engaging experience that encourages clients to return to your gym.

Conclusion: Reconnect with Confidence

Reaching out to past clients doesn’t have to be a daunting task for small gym owners. With the right tools, like a chatbot for gym businesses, you can overcome the challenges of disorganization and time constraints. MentalokAI simplifies client management by storing your contact list, automating personalized outreach, and enabling two-way communication. By segmenting your clients, crafting compelling promotions, and leveraging seasonal trends, you can reengage former members and boost your gym’s growth. Start small, test your approach, and watch those connections turn into loyal clients. Ready to take the next step? Explore how chatbots can fit into your gym’s marketing strategy and discover resources to streamline your operations. Your past clients are waiting to hear from you—make it easy for them to come back!

Master Multi-Platform Marketing: Schedule and Broadcast Promotional Messages on WhatsApp, Instagram, and Beyond

Jeff Lee
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0
Master Multi-Platform Marketing: Schedule and Broadcast Promotional Messages on WhatsApp, Instagram, and Beyond

Introduction

In today’s digital age, reaching your audience where they are is crucial for business success. Multi-platform marketing allows you to connect with customers across various channels, ensuring your promotional messages are seen and engaged with. Platforms like WhatsApp and Instagram are particularly powerful due to their massive user bases and high engagement rates. In this blog, we’ll explore how to schedule and broadcast promotional messages on these platforms (and others) to maximize your marketing impact.

Did you know? WhatsApp has a 98% message open rate and a 45-60% conversion rate, while Instagram boasts 2 billion monthly active users and high engagement through visual content.

Why Use Multiple Platforms?

Every platform has its unique strengths and audience behavior. For example:

  • WhatsApp: Ideal for direct, personal communication with a 98% open rate. Users expect quick, relevant messages, making it perfect for promotions, reminders, and customer support.
  • Instagram: A visual platform with 2 billion monthly users, great for storytelling, influencer collaborations, and visually appealing promotions.

Using both platforms (and others like WeChat, Messenger, or Line) ensures you reach diverse audiences with tailored content, increasing your chances of engagement and conversion.

Tools for Scheduling and Broadcasting

To schedule and broadcast promotional messages across multiple platforms, you need the right tools. Here are some top options:

  • Mentalok.io: A versatile platform that integrates with WhatsApp, Instagram, WeChat, Messenger, and Line. It offers automated messaging, intelligent cross-selling, and seamless consolidation of customer information across platforms. Learn more about Mentalok.io.
  • SleekFlow: An omnichannel platform supporting WhatsApp Business API, Instagram DMs, SMS, and more. It allows you to send targeted messages to hundreds of thousands of customers with dynamic content and interactive buttons. Explore SleekFlow.
  • Wati.io: A WhatsApp-focused tool that enables scheduling and broadcasting of messages through the WhatsApp Business API. It also supports automation and analytics. Check out Wati.io.

These tools not only save time but also ensure your messages are delivered at optimal times for maximum impact.

Step-by-Step Guide to Setting Up Multi-Platform Broadcasting

Here’s how you can get started with scheduling and broadcasting promotional messages:

  1. Choose Your Tool: Select a platform like Mentalok.io or SleekFlow based on your needs.
  2. Set Up Accounts: Ensure you have verified business accounts on WhatsApp and Instagram.
  3. Create Broadcast Lists: For WhatsApp, use the Business API to create broadcast lists. For Instagram, leverage direct messaging or Stories with links to promotions.
  4. Craft Your Messages: Tailor your content for each platform. Use text-heavy, direct messages for WhatsApp and visually appealing, story-based content for Instagram.
  5. Schedule Your Messages: Use your chosen tool to schedule messages at peak engagement times (e.g., afternoons or early evenings).
  6. Monitor and Analyze: Track open rates, click-through rates, and conversions to refine your strategy.

Pro Tip: Use Mentalok.io’s automated messaging feature to send personalized promotions and reminders across platforms seamlessly.

Best Practices for Effective Multi-Platform Messaging

To make your promotional messages stand out, follow these best practices:

  • Personalize Your Messages: Use dynamic content like the recipient’s name or location to make messages feel tailored.
  • Respect Platform Norms: Keep WhatsApp messages concise and direct, while using Instagram for visually engaging content like Stories or Reels.
  • Timing is Key: Schedule messages when your audience is most active. For WhatsApp, this is often during business hours; for Instagram, it’s evenings or weekends.
  • Use Interactive Elements: Add buttons or links to encourage actions like visiting your website or redeeming a discount.
  • Comply with Guidelines: Ensure your messages adhere to WhatsApp’s and Instagram’s promotional policies to avoid account issues.

Statistics That Prove the Power of WhatsApp and Instagram Marketing

Here are some compelling statistics to highlight why these platforms are essential for your marketing strategy:

  • WhatsApp has over 2 billion monthly active users and a 98% message open rate.
  • Businesses can recover up to 60% of abandoned carts using WhatsApp reminders.
  • Instagram has 2 billion monthly active users and is the fourth most-visited website globally.
  • WhatsApp marketing campaigns can generate up to $11 billion in business savings.
  • Instagram’s average visit length is 8:38 minutes, showing users’ deep engagement with content.

These numbers underscore the potential of multi-platform marketing to drive engagement and revenue.

Call to Action

Ready to take your marketing to the next level? Start using tools like Mentalok.io to schedule and broadcast your promotional messages across WhatsApp, Instagram, and more. Share your experiences in the comments below—have you tried multi-platform marketing? What challenges did you face, and how did you overcome them?

Conclusion

Scheduling and broadcasting promotional messages on multiple platforms like WhatsApp and Instagram is a game-changer for businesses. By leveraging the right tools, tailoring your content, and following best practices, you can reach a wider audience, increase engagement, and drive conversions. Don’t miss out on the power of multi-platform marketing—start today!

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

References

  1. 50 Latest WhatsApp Business Statistics (2025)
  2. 30 Instagram Statistics Marketers Need to Know in 2025
  3. 51+ WhatsApp Marketing Statistics in 2025
  4. Instagram Advertising and Marketing – Statistics & Facts
  5. Mentalok.io – AI-Powered Marketing and Customer Engagement
  6. SleekFlow – WhatsApp Broadcast Software
  7. Wati.io – How to Schedule WhatsApp Messages
  8. DoubleTick – Broadcast Promotional Messages on WhatsApp
  9. AiSensy – 14 Convincing WhatsApp Promotional Messages
  10. Persuasion Nation – 60 Factual WhatsApp Marketing Statistics in 2025

Revolutionize Your Business Communication with MentalokAI: Integrated Messaging for WhatsApp and Social Media Automation

Jeff Lee
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0
Revolutionize Your Business Communication with MentalokAI: Integrated Messaging for WhatsApp and Social Media Automation

In today’s fast-paced digital landscape, businesses need efficient tools to communicate with customers across multiple channels. An integrated messaging platform that supports WhatsApp and social media automation is essential for streamlining customer interactions and boosting engagement. MentalokAI offers just that—a comprehensive solution designed to simplify and enhance business communication.

What is MentalokAI?
MentalokAI is an integrated messaging platform that supports a wide range of channels, including WhatsApp, WeChat, Instagram, Messenger, and Line. It provides businesses with the tools to automate and manage customer interactions effectively.

Key Features of MentalokAI:
– Social Media Automation: With features like smart auto-reply, businesses can respond to customer queries 24/7. Automated messaging and outreach allow for proactive engagement, while intelligent cross-selling and upselling tools analyze customer preferences to suggest relevant products or services.
– WhatsApp-Specific Automation: MentalokAI offers specialized tools for WhatsApp, including message templates for boosting revenue, webhook setups for real-time updates, and reminders for loyalty programs. The platform also provides guides and articles to help businesses optimize their WhatsApp setup.
– Easy Setup and Integration: The AI chatbot can be set up in less than a minute, requiring no technical expertise. It seamlessly integrates with existing operations, connecting with social media platforms and messengers. All customer inquiries and details are consolidated into one platform, making it easier to manage communications and improve customer service.

Why Choose MentalokAI?
While there are other platforms offering integrated messaging solutions, MentalokAI stands out for its user-friendly setup and comprehensive automation tools. It caters to businesses of all sizes, helping them streamline customer interactions, improve response times, and drive growth through effective communication strategies.

For more information or to get started, visit the MentalokAI website.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

Why Is My Server Not Receiving WhatsApp Webhook Updates?

Jeff Lee
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0
Why Is My Server Not Receiving WhatsApp Webhook Updates?

Introduction

WhatsApp Webhooks are a game-changer for businesses, enabling real-time notifications for customer messages and other events directly to your server. However, a common issue that frustrates many users is when their server fails to receive these updates. If you’re wondering, “Why is my server not receiving WhatsApp Webhook updates?” this guide is for you. We’ll dive into the most common causes—ranging from configuration errors to server accessibility issues—and provide clear, actionable solutions to get your WhatsApp Business API back on track.

Common Causes and Solutions

Below is a detailed breakdown of why your server might not be receiving WhatsApp Webhook updates, along with practical solutions to resolve each issue.

CauseDescriptionSolutionWhy It Matters
Incorrect Webhook ConfigurationThe Webhook URL or verify token is misconfigured, preventing WhatsApp from sending updates.Check the Webhook URL in the WhatsApp Business API dashboard, ensuring it includes paths like /webhooks (e.g., https://your-server.com/webhooks). Verify the token (e.g., 12345) matches your server-side code. Test by sending a message to your business number.WhatsApp needs the correct URL and token to authenticate and send POST requests.
Server Not AccessibleThe server is offline, behind a firewall, or not publicly accessible.Ensure the server is online and accessible. Check firewall settings to allow inbound traffic on ports 80 (HTTP) or 443 (HTTPS). Use tools like ngrok to confirm accessibility.WhatsApp cannot deliver updates if the server is unreachable.
Not Subscribed to Webhook FieldsFailure to subscribe to the “messages” field means no message updates are sent.In the WhatsApp Business API dashboard, subscribe to the “messages” field under Webhook settings. Test with a message to confirm receipt.Subscriptions determine which types of updates your server receives.
Production vs. Development ModeWebhooks work in development but fail in production due to mode restrictions.Set the app to “Live” mode in the Configuration section of the dashboard. Ensure the app is verified for production use.Production mode is required for handling real traffic.
App Not Subscribed to Business AccountThe WhatsApp Business Account isn’t linked to the app, blocking updates.Subscribe the account using: curl -X POST 'https://graph.facebook.com/v21.0/WHATSAPP_BUSINESS_ACCOUNT_ID/subscribed_apps' -H 'Authorization: Bearer ACCESS_TOKEN'. Replace placeholders with your account ID and token.This subscription is essential for receiving webhook notifications.
Server-Side Code IssuesBugs or misconfigurations in the server code prevent handling of POST requests.Check server logs for errors. Ensure the code validates the verify token and handles POST requests. Test the endpoint with tools like Postman.Proper code ensures the server processes incoming requests correctly.
SSL/TLS Certificate ProblemsAn invalid or missing SSL certificate blocks secure communication.Install a valid SSL certificate (e.g., from Let’s Encrypt). Ensure the Webhook URL uses HTTPS. Upgrade to ngrok Pro for unlimited validations if needed.WhatsApp requires HTTPS for secure data transmission.
WhatsApp Service OutagesTemporary issues on WhatsApp’s end prevent updates from being sent.Check Downdetector for reported outages. Wait for resolution if an outage is confirmed.Service disruptions can temporarily halt webhook deliveries.

Troubleshooting Steps

To systematically diagnose and fix the issue, follow these steps:

  1. Check Server Logs: Review logs for incoming requests or errors to identify processing issues.
  2. Verify Webhook Configuration: Confirm the Webhook URL and verify token in the WhatsApp Business API dashboard.
  3. Test Server Accessibility: Use tools like Postman to send a test POST request and ensure a 200 OK response.
  4. Confirm Field Subscriptions: Ensure the “messages” field is subscribed in the dashboard.
  5. Check App Mode: Verify the app is in “Live” mode and production-ready.
  6. Subscribe Business Account: Use the API endpoint to link your WhatsApp Business Account to the app.
  7. Validate SSL Certificate: Confirm the server uses HTTPS with a valid certificate.
  8. Monitor for Outages: Check Downdetector for WhatsApp service issues.

Conclusion

When your server stops receiving WhatsApp Webhook updates, it’s often due to configuration errors, server accessibility issues, or missing subscriptions. By methodically checking your Webhook URL, server settings, field subscriptions, and SSL certificates, you can resolve most issues. For businesses worldwide, ensuring a reliable WhatsApp Webhook setup is key to seamless customer communication. If problems persist, consult WhatsApp’s documentation or developer forums for further assistance.

Additional Resources

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

Is Your WhatsApp Webhook URL Set Up Correctly? Avoid These Common Mistakes

Jeff Lee
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0
Is Your WhatsApp Webhook URL Set Up Correctly? Avoid These Common Mistakes

Introduction

Setting up a WhatsApp Webhook is crucial for businesses looking to automate customer interactions and receive real-time updates. However, one of the most common pitfalls is incorrect configuration of the Webhook URL. In this blog post, we’ll explore the typical mistakes made during WhatsApp Webhook URL setup and provide step-by-step guidance on how to avoid them.

Common Mistakes and How to Avoid Them

MistakeDescriptionSolutionWhy It Matters
Incorrect Callback URL FormatEntering the wrong format for the Callback URL.When using ngrok, ensure that the Callback URL includes /webhooks at the end. For example, if your ngrok URL is https://myexample.ngrok.app, the Callback URL should be https://myexample.ngrok.app/webhooks.WhatsApp uses this URL to send HTTP POST requests with updates, so it must be correctly formatted to receive these requests.
Missing Verify TokenForgetting to set or incorrectly setting the verify token.During setup, enter a verify token (e.g., 12345) in the Verify token field and save it. This token is used by WhatsApp to verify the webhook subscription.The verify token ensures that only authorized requests are processed, preventing potential security issues.
Lack of Proper LicenseUsing a free ngrok account without upgrading to Pro or Enterprise.WhatsApp Webhook integration requires an ngrok Pro or Enterprise license for domain and certificate validation by Facebook. Sign up or upgrade via the ngrok dashboard.Free accounts have limitations on security validations, which can hinder the webhook setup process.
Not Subscribing to Webhook FieldsFailing to subscribe to necessary webhook fields like messages.After setting the callback URL, subscribe to the messages field and test it to ensure your localhost app receives the post requests.Subscribing to specific fields allows you to receive only the relevant updates, such as incoming messages.
No Associated Production or Test NumberNot linking a production or test phone number to your WhatsApp Business API app.Ensure that your app has an associated production number or use the test number provided by WhatsApp.The phone number is used for testing and verifying the webhook setup.
App Mode Not Set to LiveLeaving the app in test mode instead of switching to live mode.On the Configuration page, ensure that the App Mode is set to Live.Live mode allows the webhook to receive actual production traffic, whereas test mode is only for testing purposes.
Exceeding Security Validation LimitsUsing a free ngrok account and exceeding the 500 validations per month limit.Upgrade to an ngrok Pro or Enterprise account for unlimited security validations.Exceeding the limit can prevent your webhook from being verified, halting the setup process.

How to Fix and Prevent Issues

To avoid these errors, follow these steps:

  1. Use a tool like ngrok to generate a secure URL and append /webhooks.
  2. Set a unique verify token in the WhatsApp Business API dashboard and save it.
  3. Verify your app has a linked phone number and is set to Live mode.
  4. Test the setup by sending a message to your WhatsApp number and checking if your server receives it.

By addressing these issues, you can ensure your WhatsApp Webhook URL is set up correctly, enhancing your business’s communication efficiency.

Conclusion

Avoiding these common mistakes when setting up your WhatsApp Webhook URL is essential for successful integration. By ensuring the correct format of your Callback URL, setting a verify token, using the appropriate ngrok license, subscribing to necessary webhook fields, associating a phone number, setting the app to Live mode, and managing security validation limits, you can streamline your setup process and enhance your business’s communication capabilities.

Additional Resources

WhatsApp Business API Webhook Guide
ngrok Documentation for WhatsApp Webhooks

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

How to create message templates in WhatsApp for boosting revenue

Jeff Lee
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0
How to create message templates in WhatsApp for boosting revenue

Overview

This tutorial guides you through the process of creating and managing WhatsApp templates for your business using the Meta Business platform and MentalokAI integration.

Creating a WhatsApp Template

  1. Navigate to the Meta Business platform at https://business.facebook.com/.
  2. Click the Create Template button to start the template creation process.
  1. Choose the desired template type from the available options.
  2. Define the following elements:
    • Template Name: Provide a unique name for your template.
    • Content: Write the message content for the template.
    • Buttons (optional): Add buttons that can redirect to your website or product web page.
  3. Once all details are filled in, click Submit for Review to send your template for approval.

Managing Templates with MentalokAI

If your MentalokAI account is connected to your WhatsApp Business account, follow these steps:

  1. Scroll down to the WhatsApp Template button in the left-side menu of your MentalokAI dashboard.
  2. You will see a list of your created templates.
  1. Click the Menu button on the right side of a template and select Send to test the template.

Note: If your WhatsApp account is not set up with MentalokAI, refer to the setup guide at https://mentalok.io/2025/05/17/how-to-setup-whatsapp-in-mentalokai/.

Why WhatsApp Templates Are Important for Boosting Business

WhatsApp templates are powerful tools for improving business communication and customer engagement. Below are the key reasons they are essential:

  1. Compliance and Spam Prevention: Templates require pre-approval by WhatsApp, ensuring compliance with platform policies and reducing spam risks. Learn more at Respond.io.
  2. High Engagement Rates: Messages achieve up to 98% open rates, with call-to-action buttons yielding 45-60% click-through rates.
  3. Boosting Conversions: Templates can triple sales during promotional periods and recover 40-60% of abandoned carts.
  4. Industry-Specific Applications: Templates are customized for various sectors, enhancing their impact:IndustryUse CasesEcommerceOrder updates, abandoned cart reminders, product launchesEducationApplication reminders, course updatesFinancial ServicesSecure OTP sharing, payment remindersTravelPromotional deals, itinerary updatesInsurancePolicy approvals, fraud alerts
  5. Automation and Efficiency: Automate routine messages like order confirmations, saving time and ensuring timely delivery.
  6. Personalization: Use variables to create tailored messages, enhancing customer experience.
  7. Brand Consistency: Ensure a uniform brand voice across all communications.
  8. Regulatory Compliance: Facilitate user consent management, aligning with data protection laws.
  9. Scalability: Support large-scale messaging, accommodating business growth.
  10. Cost-Effectiveness: Optimize costs with WhatsApp’s per-delivered-message pricing model.
  11. Integration with AI Platforms: Platforms like MentalokAI provide AI-driven features such as automated replies, cross-selling, and streamlined template management, enhancing communication efficiency.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

References

The information in this tutorial is based on industry insights and platform-specific documentation. Key sources include:

How to setup WhatsApp in MentalokAI

Jeff Lee
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0

Message always unread after setting up WhatsApp Webhook

Jeff Lee
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0
Message always unread after setting up WhatsApp Webhook

This step always missed by most user trying to setup WhatsApp webhook. After everything setup, and you try to send message to your whatsapp account. The message stay unread and seem the message is not read by WhatsApp server and fire to webhook. It is because you are missing following step!

Link your app to your WhatsApp Business Account by sending a POST request to the following endpoint:

POST /{whats_app_business_account_id}/subscribed_apps

Include an authorization token in the header:

Authorization: Bearer

Only apps owned by your business can receive notifications—shared apps won’t work.

Additional Resources

By following this guideline, your WhatsApp webhook setup should correctly mark messages as read, ensuring a seamless experience for both your business and customers.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel. Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue. Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

How to Collect All Your Clients’ Feedback in One Click

Jeff Lee
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0
How to Collect All Your Clients’ Feedback in One Click

Gathering feedback from clients is crucial for improving your services and building stronger relationships. With Mentalok.io, you can streamline this process and collect all your clients’ feedback in just one click. Follow this step-by-step guide to set it up using Mentalok.io and WhatsApp integration.

Step-by-Step Guide

  1. Step 1: Visit the Mentalok.io Website
    Start by navigating to the Mentalok.io website. Open your preferred web browser and go to mentalok.io. This is where you’ll begin the process of setting up your feedback collection system.
  1. Step 2: Click Login
    Once on the Mentalok.io homepage, locate the Login button, typically found in the top-right corner of the page. Click it to access the login page. If you already have an account, you can sign in with your credentials. If not, proceed to the next step to register.
  1. Step 3: Click Register
    If you’re a new user, click the Register button on the login page. Fill out the required information, such as your name, email address, and a secure password, to create your Mentalok.io account. Once registered, you’ll gain access to the platform’s features, including feedback collection tools.
  1. Step 4: Connect to Your WhatsApp Account
  2. After logging in, you’ll need to connect your WhatsApp account to Mentalok.io to enable seamless feedback collection. Follow the platform’s instructions to link your WhatsApp account. For detailed guidance, refer to this tutorial on adding a new phone number in WhatsApp Manager. This step ensures that feedback can be collected directly through WhatsApp.
  3. Step 5: Share the QR Code
  4. Once your WhatsApp account is connected, navigate to the Client Channel collection section in Mentalok.io.
  1. Click the Share button to generate a QR code. This QR code can be shared with your clients via email, social media, or printed materials. When clients scan the QR code, they’ll be directed to a feedback form linked to your WhatsApp account, allowing you to collect their responses instantly.

Why Use Mentalok.io for Feedback Collection?

Mentalok.io simplifies the feedback process by integrating with WhatsApp, a platform many clients already use. The one-click QR code sharing feature makes it easy to reach multiple clients at once, saving you time and effort. Plus, the platform organizes all feedback in one place, so you can analyze responses and take action to improve your services.

Conclusion

Collecting client feedback doesn’t have to be complicated. By following these five simple steps on Mentalok.io, you can set up a system to gather all your clients’ feedback in one click. Start today by visiting mentalok.io, registering, and connecting your WhatsApp account. Your clients’ insights are just a QR code away!

Importance of User Feedback in Different Industries

User feedback is a powerful tool that can drive improvement and success across various industries. Below, we explore why it’s essential in several key sectors and how Mentalok.io can facilitate this process.

1. Technology and Software

In the tech industry, user feedback is crucial for product development and enhancement. It helps identify user pain points, suggest new features, and improve overall usability [UserPilot]. With Mentalok.io, software companies can collect feedback directly from users via WhatsApp, ensuring they stay aligned with user needs.

2. Retail and E-commerce

Retailers depend on customer feedback to understand preferences and improve services. Feedback can reveal insights into product quality, shopping experience, and delivery efficiency [QuestionPro]. Mentalok.io allows retailers to gather this feedback easily, helping them make data-driven decisions to enhance customer satisfaction.

3. Healthcare

Patient feedback is vital for improving healthcare delivery. It provides insights into patient experiences, from appointment scheduling to treatment outcomes [NCBI]. Using Mentalok.io, healthcare providers can collect feedback discreetly and efficiently, leading to better patient care and satisfaction.

4. Education

Feedback from students and parents is essential for educational institutions to assess and improve teaching methods and curriculum [Edutopia]. Mentalok.io offers a straightforward way to collect this feedback, enabling schools and universities to adapt and provide better educational experiences.

5. Hospitality

In hospitality, customer feedback is key to maintaining high standards and addressing issues promptly. Feedback on services, accommodations, and dining experiences helps businesses stay competitive [HospitalityNet]. With Mentalok.io, hospitality providers can gather real-time feedback, allowing for immediate improvements and enhanced guest satisfaction.

6. Finance

Financial institutions rely on customer feedback to understand service quality and product offerings. Feedback helps tailor services to meet customer needs and improve satisfaction [FinanceDigest]. Mentalok.io can be used to collect feedback on banking apps or other financial services, ensuring that offerings remain user-friendly and effective.

MentalokAI

Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.

Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.

Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!

Try MentalokAI now!

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