AI Chatbot for Online Shops, Retail & e-Commerce Overwhelmed with
daily DMs? MentalokAI helps automate customer enquiries for restail stores and online shops, from product details to delivery status — now with optional booking for custom orders or personal fittings. Get Started

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Pain Points

Online Shops, Retail & e-Commerce – Industry Pain Points

Missing bookings due to slow reply times?

Can’t reply fast enough to ‘Is this in stock?’ or ‘How do I pay?’

Order, enquiry, and post-sale support spread across multiple platforms?

MentalokAI enables you to:

• Unified inbox for Instagram / WhatsApp / Facebook Messenger
• Chatbot replies with stock info, pricing, shipping details, and payment methods
• Cross-sell or upsell products with smart suggestions
• Built-in booking for in-person try-ons, fittings, or product consultations
• Automatically push new arrivals, promotions, and limited-time offers

Testing

Try our chatbot — MentalokAI now!

Seamless Integrations

Integrate the popular tools to connect your clients.

Step-by-Step Guide

How to use MentalokAI in Online Shops, Retail & e-Commerce?

Step 1

Clients can quickly become members by scanning the WhatsApp QR code provided by your shop

You can display the QR code at your checkout, allowing users to scan it and send a message via QR code. Once a user sends a message to your company account, the record will automatically be added to your membership database.

Step 2

Continue monitoring loyalty points for members

Continue to track loyalty points for members. You can easily verify any client’s loyalty points within the system.

Step 3

Communicate promotional information to clients to enhance customer retention

Enable users to receive various types of promotional information in batches, enhancing their likelihood of returning to purchase products.

Step 4

Clients can redeem loyalty points to access your services or make purchases

Clients can utilise their points in the shop. Users can effortlessly check, add, or redeem their loyalty points using their mobile number through the admin portal.

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FAQ

Why using MentalokAI in Online Shops, Retail & e-Commerce?

How does MentalokAI enhance loyalty for Online Shops, Retail & e-Commerce?

Its membership system awards loyalty points for purchases, redeemable for discounts or services, encouraging repeat visits. This aligns with trends where loyalty programs drive revenue.

Can MentalokAI support targeted marketing for Online Shops, Retail & e-Commerce?

Yes, it enables broadcasting personalised promotions to segmented clients, like products/services offers to interested customers, boosting engagement and sales.

How can MentalokAI help collect client feedback?

With WhatsApp template, you can create a form template to collect your client feedback.

How does MentalokAI streamline client communication for Online Shops, Retail & e-Commerce?

MentalokAI centralises messages from WhatsApp, Instagram, and more, enabling Online Shops, Retail & e-Commerce to manage inquiries about services or products efficiently. This ensures timely responses, enhancing customer satisfaction (How Technology in the Food and Beverage Industry Drives Client Loyalty).

Ready to automate your customer conversations?

Start using MentalokAI today — and scale your business without scaling your team.

Try it for Free!
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