This tutorial explains how to remind your existing clients in your membership pool to use and shop with their remaining loyalty points using MentalokAI.
MentalokAI enables businesses to broadcast messages to all clients, encouraging them to redeem their loyalty points and return to shop.
Step 1: Check Remaining Loyalty Points
Navigate to the Loyalty Points section to view and inquire about the remaining points for all your clients.
Step 2: Configure Loyalty Reminder
Go to the Loyalty Reminder section to set up your scheduled loyalty reminders. The system will automatically broadcast messages to all clients, prompting them to return and shop again.
- Choose to send broadcast messages weekly or monthly.
- Select the specific day of the week for the broadcast.
Step 3: Set Channel Priority
Configure the priority of messaging channels in the Channel Order settings. MentalokAI supports multiple channels, and the system will attempt to send messages in the following order:
- Instagram (if the client has an Instagram account, the message is sent only via Instagram)
- Telegram (if Instagram fails)
- WhatsApp (if Telegram fails)
- Email (if WhatsApp fails)
Step 4: Manage Message Templates
In the Manage Templates section on the right-hand side, you can customize your message templates.
- Use
{{point}}as a placeholder to dynamically insert the client’s remaining loyalty points in the message.
- For WhatsApp templates, manage them directly in the Meta WhatsApp Manager. For detailed guidelines, refer to this guide.
Why Use MentalokAI for Loyalty Point Reminders
Using MentalokAI to send loyalty point reminders is a powerful strategy to re-engage your existing clients and drive repeat business. Here’s why this feature is essential and how it can boost your business income:
- Increased Customer Retention: Regular reminders encourage clients to return and redeem their loyalty points, fostering stronger customer loyalty and reducing churn.
- Personalized Engagement: By using dynamic placeholders like
{{point}}, you can send personalized messages that resonate with clients, making them feel valued and more likely to shop. - Multi-Channel Reach: MentalokAI’s support for multiple channels (Instagram, Telegram, WhatsApp, and email) ensures your message reaches clients through their preferred platform, maximizing engagement.
- Revenue Growth: Reminding clients to use their points often leads to additional purchases, as they return to redeem points and may spend beyond their point balance, directly boosting your sales.
- Automated Efficiency: Scheduling weekly or monthly reminders automates the process, saving time and ensuring consistent communication without manual effort.
By leveraging MentalokAI’s loyalty reminder feature, you can transform dormant points into active revenue streams, enhance customer relationships, and significantly increase your business’s profitability.
MentalokAI
Discover the power of MentalokAI, your all-in-one platform to effortlessly manage a flood of clients across every messaging channel.
Imagine a world where each client enjoys their own membership account, racking up loyalty points and redeeming exclusive rewards with ease. With just a few clicks, you can broadcast irresistible promotions, share exciting product updates, or announce your latest events to everyone, everywhere. Plus, schedule your messages to go out at the perfect moment, streamlining your workflow and supercharging your business’s revenue.
Don’t wait—dive into MentalokAI today and transform the way you connect with your clients!